Our Destination Wedding at Hyatt Ziva-Zilara Rose Hall – A Complete Review

Since we just celebrated our one year anniversary, I thought it was finally time to get busy posting all the deets from our wedding last year. We were married on September 21st at the Hyatt Zilara Rose Hall in Montego Bay, Jamaica. Overall I have to say it was an absolutely wonderful experience. We had 71 guests in attendance and from what we have heard since then everyone loved the resort.

A few notes on wedding planning, if you read this post, you know that wedding planning was not my jam. I honestly did not care about most of the details and was frankly kind of annoyed by all of it. I was knee deep in MBA school, working full time, and mostly just wanted to have a good time with my people in paradise. We selected the resort and began the planning process in the fall of the previous year.

Once we had finalized the decision on the location, we started to spread the word to friends and family by word of mouth. We sent out save the dates in early January. By the time everything was settled it was nearly Christmas, so we decided to hold off until the holiday rush was over. This allowed nine months for people to plan their trips. Keep in mind that the more notice that you give your guests the more likely they will be able to come. A last minute trip to Jamaica isn’t in many peoples budget or their work schedule.

As soon as we had locked in the dates at the resort and the rooms I began emailing with a wedding coordinator from the resort. We were initially assigned one coordinator, but through her correspondence she just seemed like a hot mess. For example, I had told her that we were going with a mostly white theme, and she sent back an email on purple and burgundy EVERYTHING. So I asked the resort for a new coordinator and they were happy to do so. I gave her an idea of what I wanted and also sent her some pictures I found on Pinterest and she worked really well from that. For the most part she was terrific!!

The only negative I encountered with her throughout the entire process was that she was constantly trying to upsell me on something. I had been pretty clear about our budget and also clear on what I was and wasn’t willing to pay extra for. But every. single. time. I talked to her she was wanting me to buy something else. The resort nickel and dimed us to death and it was frankly really annoying. My only true bridezilla moment was when I lost it on her one day telling her I was not buying another f***** thing because enough was enough. My guess is she works on some type of commission basis so I understand, but it still really got to me.

The way that the wedding works is that you book a package that includes a certain number of guests, hair and makeup for the bride, flowers for the bride and groom, the officiant, a small cake and a few other things that I don’t remember because they honestly weren’t important. Each additional guest over the number in the package is an additional cost per person. That I totally understand due to food, drinks, setup, and servers. There is no decor included, no DJ included, no photography included, just the basics. They are very clear about that up front. But y’all everything is so ridiculously overpriced after the initial package fee. They assume you will not lug suitcases worth of wedding decor to a foreign country so you will pay what they ask.

I HATE negotiating prices with people, some people think it’s fun, I do not. When I told her that I simply would not pay what they were asking for the flowers they were suddenly 40% cheaper. They use an outside vendor which she was apparently able to negotiate with. Because I do not enjoy haggling I’m not sure what else could have been a negotiable price. Much of the decor the resort provides seemed to be non-negotiable prices. $500 dollars per strand to hang lights over the deck…the resort already owned the lights and there are hooks mounted already (the same strand of lights is $45 dollars on Amazon), $1000 dollars to lay a wooden dance floor out in the sand… I know all resorts can be this way, but this seemed really extreme. If I said I would pay for four strings of lights, she wanted me to know six would look better, I agreed to pay for the dance floor and she wanted me to consider the $3000 dollar light up option, I paid for a steel drum band and a DJ, she wanted me to hire an emcee as well. We decided to use a local photographer rather than the one from the resort; it was $1250 dollars for her to step foot onto the resort property (not including what we paid her, plus I still had to pay for her meal although the resort had done NOTHING to actually earn the money). The speakers were included for the wedding ceremony, but if you wanted to play music you had to bring your own auxiliary cable, why not offer the $10 cable too as this is something someone could easily forget (we did and wound up scrambling to find one and what do you know the resort was able to offer us one to use). All of our welcome bags were delivered directly to guests rooms, a nice touch but there’s a charge for that and the resort was “unable” to hand them out at the check in desk like you often see at hotels for weddings.

The upselling and nickel and diming was honestly the absolute worst part. Truly this was the only actual negative that we experienced through the entire process. This is the only wedding I have ever planned, but I hear that it is quite common so this may speak more to planning a wedding than to the actual resort. That aside, I did enjoy working with her, she was really good at her job, and kept everything well organized the day of the wedding.

We arrived on Wednesday, and the wedding was held on Saturday at sunset. It was such a whirlwind that I feel like we didn’t get to experience as much of the resort as we would have liked, but that its very typical with a wedding I guess.

Upon arrival to the airport in Montego Bay, we were actually able to check in to the resort at the airport after clearing through customs. This was a really great option as we didn’t have to do anything except pick up room keys when we got to the resort. (We were able to make a donation to a charity to receive a bracelet that worked as our room key, I would highly suggest this option if you are offered). We found out at check in that our room had been upgraded to a butler suite, which we were beyond pumped about. We took a bus that the travel agent had arranged from the airport to the resort, we waited about twenty minutes for the bus to partially fill up, and then it was about 15-20 minutes before we were dropped off. Also, as a result of the airport check in, our wedding coordinator was waiting to greet us at the front entrance when we arrived which was a nice touch.

After getting to our room we were blown away. We had a gorgeous view of the ocean and the resort. We were greeted by our private butler who provided us a cell phone to use to contact the butler service 24 hours a day. Our room was HUGE and it was so amazing to have the extra space to spread out since we had brought all. the. things. The service that we received from the butlers during our stay was amazing. They were willing to help with anything, and it was so convenient during the weekend events. They also got to know our taste and our routine QUICKLY and kept showing up at the perfect time with wine. What’s not to like about that?

Wednesday night we were supposed to have a private couples dinner on the beach that the wedding coordinator had arranged as part of our wedding package. After arriving and realizing that family and friends were ready to get the celebration started we canceled the private dinner. I’m glad we did as this ended up being our only free night at the resort outside of wedding events.

Thursday morning we had a couples massage in the resort spa that was also part of the wedding package. The spa was really nice, and it was nice to have the time to relax before the weekend got crazy. It was a great massage, but again with the upselling. It was so strange once the massage was over the masseuse walked me backed to the changing room and then she reappeared with a bunch of crap she wanted to sell me. The same thing happened to Sean in the men’s locker room. If anyone from Hyatt is reading this (I’m aware they probably are not)…it’s not a good look for you to have your employees pedaling trinkets in a high end resort atmosphere you worked hard to achieve.

Thursday night we had welcome dinner for all of our guests on the terrace. The dinner was supposed to be in one of the outdoor venues but was moved to the terrace at the last minute due to the threat of rain. The resort was pretty good at making last minute adjustments for weather throughout the weekend. They have a policy that you need to make the call several hours ahead of time so that it allows them time to set up, which is completely understandable. For all of the outdoor events they plan, they keep an indoor location as a backup so you’re not totally screwed which I really appreciated. If you’re someone who would like an outdoor event, but doesn’t want the stress of dealing with the weather I would highly recommend the terrace. It is completely covered but still outdoors and still has beautiful views of the ocean. Following the dinner a big group of us made our way to the silent disco by the pool. It was so funny and so much fun! The resort had plenty of events like this planned, and I wish we had been able to take more advantage of them.

Both Thursday and Friday we spent the day hanging out by the pool and the beach with friends and family. To me this one honestly one of the best parts of having a destination wedding. We actually got to see people and spend time with them. Although at times it seemed like we were constantly being pulled in one direction or another to be with friends, family, the wedding coordinator etc. it was really great to have the time during the day just to spend time with everyone who had traveled to be there with us. As a random side note, the adult pool had events and loud music ALL DAY. Some of it was fun, some of it was over the top. The kids pool was actually much quieter if you’re looking to avoid the bubble party and the random dance offs, stick with the beach or the kids pool. (Same goes for the rooms, we faced out to the family pool and never heard anything.) We ate lunch at the Jerk Hut on the beach both days because it was just that good! As we sat by the beach drinking and eating, different groups of friends and family passed by giving us even more opportunity to catch up with loved ones. If you’re considering a destination wedding THIS would be the reason I say go for it. You’re in paradise, no one has to worry about the cooking or cleaning, and there is always someone there with a refill for your drink, leaving everyone in a much more relaxed state of mind to just enjoy the company of your favorite people.

Friday evening we did a quick run through of the ceremony with the coordinator. Our ceremony was held on the rooftop sky lounge. We chose this location because of its privacy. Most of the outdoor venues available at the resort will still have people passing by, or the be visible from the balconies of the guest rooms. The sky lounge is on the roof of the Ziva side of the resort and was only open to our wedding guest. The view was beautiful and the glass railing allows for an unobstructed view of the ocean. We opted not to have a wedding party so the rehearsal was super quick.

After the rehearsal we met up with all of our guests for a cocktail hour on the terrace. We opted for a cocktail hour only, instead of a dinner because there are so many restaurants at the resort we wanted everyone to have the chance to get out and try the places they wanted, rather than eating what we had chosen for them for diner. I think it worked out well. It gave us a chance to get everyone together and visit but still left our guests with a little free time to enjoy the resort to themselves. I mentioned earlier that we had 71 guests, with this many people it simply was not possible to get everyone together in any of the resort restaurants so it required a private event to gather the group. With a smaller group I think you could certainly choose a restaurant and have everyone meet for dinner. After the cocktail hour, the different family and friend groups went their separate ways each choosing a restaurant. We were able to go with a group of our friends to the French restaurant, which we enjoyed.

We closed out Friday evening with a henna celebration in the hotel lobby. All of the ladies in attendance were invited to have henna done on their hands. A few of the guys even joined in too.

I’m planning to do a separate post with the pictures from all of Thursday and Friday’s events as well as a full post on our wedding day, so stay tuned.


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